Shipping
At Nanohandheld, we strive to deliver your precision electrical equipment safely and promptly. This shipping policy outlines our procedures, timeframes, and options for getting your products to you.
Domestic Shipping (Indonesia)
Shipping Methods & Timeframes
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | Free for orders over Rp 1,000,000 Rp 50,000 for orders under Rp 1,000,000 |
| Express Shipping | 1-2 business days | Rp 100,000 |
| Same-Day Delivery | Same day (for orders placed before 11 AM) | Rp 150,000 *Available only in Jakarta, Surabaya, and Bandung |
Domestic Carriers
We partner with JNE, SiCepat, and GoSend to ensure reliable domestic delivery.
International Shipping
Shipping Methods & Timeframes
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| Southeast Asia | 5-7 business days $15 USD | 2-3 business days $30 USD |
| East Asia | 7-10 business days $25 USD | 3-5 business days $45 USD |
| Australia/New Zealand | 10-14 business days $30 USD | 5-7 business days $55 USD |
| North America | 12-16 business days $35 USD | 5-7 business days $65 USD |
| Europe | 12-16 business days $35 USD | 5-7 business days $65 USD |
| Rest of World | 15-20 business days $45 USD | 7-10 business days $80 USD |
International Carriers
We ship internationally via DHL, FedEx, and UPS.
Order Processing
- Orders placed before 2:00 PM (GMT 7) on business days are typically processed the same day
- Orders placed after 2:00 PM (GMT 7) or on weekends/holidays will be processed the next business day
- Processing time is typically 1-2 business days before shipping
Free Shipping Promotions
- Free domestic shipping on orders over Rp 1,000,000
- Free international shipping promotions are announced periodically for orders over certain thresholds
- Special promotions may offer expedited shipping at reduced rates
Tracking Your Order
- All shipments include tracking information
- Tracking details are sent via email once your order ships
- You can also track your order on our website by logging into your account or using the order tracking tool
Customs, Duties, and Taxes
- International customers are responsible for all customs fees, import duties, and taxes
- These charges are not included in the shipping cost or product price
- Payment of these fees may be required to release your package from customs
Shipping Restrictions
- Certain products containing lithium batteries may have shipping restrictions
- We cannot ship to P.O. boxes for certain product categories
- Some countries have import restrictions on electronic equipment
Delivery Issues
Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect address information.
Lost or Damaged Packages
- Domestic: Report within 7 days of the expected delivery date
- International: Report within 14 days of the expected delivery date
- Provide photos of damaged packages/products when applicable
Contact Shipping Support
If you have questions or need assistance with your shipment:
Email: shipping@nanohandheld.com
Phone: 62 21 5555-1236
Hours: Monday-Friday, 9:00 AM - 6:00 PM (GMT 7)
Nanohandheld reserves the right to modify this shipping policy at any time. Any changes will be posted on our website and will apply to orders placed after the posting date.